Frequently Asked Questions

How much is shipping?

The shipping costs will be added during checkout based on the delivery address and weight. Please check out our shipping page for more info.

How long does delivery take?

Shipping times vary based on country, regions and the method chosen. Shipping costs and times will be calculated at checkout after entering your delivery address.

Please note that

When your order is ready to be shipped, you will receive a shipping confirmation by email.

Please understand that we have no influence on delivery delays due to safety measures of the customs authorities.

For more info please check our shipping page.

How do I track my order?

If the shipping method you have chosen at checkout offers tracking, then you will receive an email once the tracking code has been generated with instruction to follow your shipment.

Unfortunately, tracking services for international deliveries are not so efficient and sometimes they are not updated regularly. Please don’t worry if you don’t see a progress on your shipment status or if it keeps saying “not available“; give us a shout if you have any concern about your delivery: info@alienvampires.eu.

How do I cancel my order?

If for any reason you wish to cancel your order, you can do so by contacting us at info@alienvampires.eu within 12 hours from the order placement. Please note that cancellation requests received after 12 hours upon confirmation of your order will no longer be possible.

What if I need to return a product?

No worries at all! Kindly check out our returns & refunds page for instructions and get in touch with us at info@alienvampires.eu.

Do you provide a faster shipping method?

Unfortunately, on most of our products we can’t offer faster shipping right now, but we’re working on this!

Do I have to register on your site to make a purchase?

You can safely shop on our store as a guest, but we strongly encourage you to register an account so that you can quickly check your previous orders, manage your preferred payment method and many other benefits.
You can also sign in at checkout using your Google or Facebook account!