Returns & Refunds

Returns

We accept returned exchanges, if you notify us at info@alienvampires.eu within 30 days after your package has been delivered (according to the tracking information provided). If 30 days have gone by after your package has been delivered, unfortunately we will not be able to offer you a refund or exchange.

To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging.

In the events where the product received comes with manufacturing defects, buyers are entitled to request for a product replacement within 30 days of receiving the item. To request for a replacement, buyers are required to provide photographic evidence of the product’s manufacturing defects to info@alienvampires.eu. If the case is deemed valid, we will cover related cost to deliver a replacement!

**Please also include your order number for us to match up your order in the system.
*** Please enclose in the return package, your order info and state clearly if you would like a replacement or refund.

The following information is needed as evidence for us to process your request quicker:

  • Order number
  • Reasons for return
  • Email address used to order
  • Return shipment tracking number

Please send the information to us via email at info@alienvampires.eu and we’ll be more than happy to assist you and provide you with details and address to return your product to us.
Please also enclose the above mentioned information in your returned package for us to match your order. Without the evidence, your package maybe recognised as unidentified mail.

Refunds

Once your return is received and inspected. We will notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, these are the steps you can take to check it out:

  • Please check your bank balance again, transactions may have been delayed.
  • Contact your credit card company, it may take some time before your refund is officially posted, as it may take up to 3-5 business days for them to process the credit.
  • Next contact your bank. There is often some processing time before a refund is posted.

Please contact us at info@alienvampires.eu should you have further questions.

SHIPPING:

To return your product, please send us an email at info@alienvampires.eu, and we’ll be more than happy to guide you the return process!

PLEASE NOTE:
You will be responsible for paying for your own shipping costs for returning your item.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Please take note that items returned without a trackable shipping method will not be processed, since we cannot guarantee that we will receive your returned items.